Frequently Asked Questions
Everything you need to know about our luxury collections and shopping experience.
How do I find the correct size for a Veni Infantino dress?
Our garments typically follow standard UK sizing. We recommend viewing our detailed size guide on each product page and taking professional measurements to ensure the perfect fit for your special occasion.
What is your shipping policy for international orders?
We offer worldwide shipping via premium couriers. Delivery times vary by region, typically ranging from 3-7 business days for international destinations. Tracking information is provided once your order is dispatched.
Can I return a formal gown if it is not suitable?
Yes, we accept returns within 14 days of receipt, provided the garment is in its original condition with all security tags and labels attached. Please note that bespoke or altered items are non-refundable.
How should I care for my Veni Infantino garment?
Due to the intricate beadwork and delicate fabrics used in our collections, we strictly recommend professional dry cleaning only. Store your garment in the provided breathable garment bag to maintain its shape.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express. We also offer secure checkout options via PayPal and Klarna for flexible payment installments.
Are your collections available to view in person?
While you can purchase directly from our online store, Veni Infantino is also stocked in premium boutiques worldwide. You can use our 'Boutique Finder' tool to locate an authorized retailer near you.